Shipping, Tracking and Order Returns Information
Shipping and Tracking
Golf World ships all orders processed online via a reputable Australian freight carrier and is committed to providing a quality delivery service to ensure you receive what you wanted, hassle free and fast. We make every effort to dispatch orders the next business day meaning these should arrive one day thereafter with the exception of regional areas where some further delays may be experienced, likely no more than two to three additional business days. Please note orders are not shipped on public holidays.
At golfworld.com.au we have a minimum order value of $25. All orders are shipped at no charge to the consumer provided they are located within mainland Australian states or territories including Tasmania. We do not ship to Christmas, Norfolk, Home, Lord Howe or West Islands at no charge. If you are located in an area outside of mainland Australia we are happy to discuss shipping options to your location and can be contacted via email at firstname.lastname@example.org.
We presently do not ship to New Zealand.
A signature being required will be an option for you when placing your order, however we cannot guarantee that items approved to leave when address is unattended will be done so via our third party provider. Preferably we ask that an occupied address eg a business address is nominated for delivery to avoid the off chance of any issues. Depending on the carrier, a calling card may be left should a product be not dropped off to an unattended address.
We’re happy to help in any way we can by contacting us via email on email@example.com or via phone on 07 3025 5844.
All items being returned to Golf World must be done so in a resaleable condition eg. In original packaging, tags on product, un-hit and ready for immediate resale. Any items that are not fit for resale will not be subject to refund or return.
Please note returns are not available to custom fit or non-standard product.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, wrongly described or different from how they are shown on the website.
Products that are purchased via www.golfworld.com.au are available for exchange in resaleable conditions at any of our Fifteen (15) stores nationally. These exchanges include sizes, colours, lofts, shafts etc. providing that the product is identical or of the same value of that paid for and purchased online. All exchanges are pending stock required being in store at the time of exchange request, no guarantees can be made to the availability of desired stock.
Should you not be able to visit a store Golf World do offer exchanges through our web store and will deliver the exchanged goods to you free of charge, however the return freight back to us of the goods you have purchased and are looking to exchange is subject to our return freight policy.
Return freight policy
If you have changed your mind about your purchase or have ordered the incorrect size/specification, your item must be freighted back to Golf World at your expense. If your purchased item is defective or has been sent incorrectly we will organise a return pickup at our expense. In either case, we freight the replacement item to you at no charge.
Damaged, incorrectly shipped or not matching description goods
IN the case that a product is delivered to you damaged, or does not match the description of what you ordered through incorrect shipping then we are happy to assist in ensuring you receive the goods you have purchased in the simplest manner. In these cases you need to contact us via firstname.lastname@example.org and we will have one of our staff contact you direct and discuss the correct process. This may involve dropping the product off at one of our stores or we will arrange freight of the goods back to us for evaluation.
All refunds will be processed via the payment method used to purchase the goods online. No refunds are available in-stores. All refunds are subject to an evaluation process and may take up to ten (10) business days to be received depending on your payment/merchant provider.